DocSite methodology
Other platforms ask patients to "give 5 stars to your doctor." DocSite doesn't. We send a short 4-question yes/no survey seven days after every verified consultation and compute a 0–100 score from the answers. The doctor cannot influence it. There are no stars to game.
Verified only
Surveys go to patients with confirmed bookings — no anonymous internet reviews.
Doctor-blind
Doctors cannot remove, edit, or pay to suppress results. Period.
7-day window
We wait a week so patients can judge outcome, not bedside warmth.
Each question is yes/no. Each carries a fixed weight (sums to 100). The same questions for every doctor on every specialty.
"Did the doctor hear your symptoms and condition fully?"
Why this question: Listening time correlates with diagnostic accuracy. Rushed consults cost more downstream.
"Did the doctor ask follow-up questions, examine, explain, and address your concerns?"
Why this question: A real consult involves both hands and words. This question separates checkbox medicine from craft.
"Did the doctor tell you the next steps, the reason, and the likely success rate?"
Why this question: Patients who leave with clear next steps adhere to treatment 3× more. Clarity is care.
"After about 1 week of treatment, did the plan work fairly correctly as the doctor had explained?"
Why this question: Highest weighting. Other platforms never ask this. We ask, and we count it most — because outcome is what matters.
Q1, Q2, and Q3 are about what happened in the consult — memory fades fast. We send the link 30 minutes after the visit and ask patients to submit the same evening. The longer they wait, the less their answers count in the algorithm.
| Submission window | Counted at |
|---|---|
| Same day · 0–24h after visit | 100% |
| 24–48 hours late | 70% |
| 48–72 hours late | 40% |
| 72 hours+ late | 20% |
Q4 — the outcome question — is the opposite. Treatment needs time to work, so the question opens on day 7 and counts at full weight only when answered between days 6–10. Outside that window, it's worth half.
Reminders without spam — patient-owned calendar
Every booking adds three reminders to the patient's phone calendar (visit · same-day rating · day-7 rating). The OS calendar fires every alert — DocSite never pings, never pushes, never sells your number. Subscribe once, the calendar updates itself.