Your patient chat is now spam-proof — and brings you real leads.

No more random pings from people you don't know. Every new chat on your DocSite page now starts with a quick mobile verification. Your existing patients skip it automatically. And if someone has already chatted you up once, they're nudged to sign up before doing it again — so doctor-shoppers don't eat into your day.

What's new

• Mobile-verified chat (skipped for your existing patients)

  Patients pick Patient or Patient's relative, enter their mobile, receive a one-time code via SMS (with email fallback). If the mobile is already in your Patient Log, the code step is auto-skipped. After verification we also ask whose number it is — patient's own or relative's — so you always have the right contact.

• Brand-new "Chat Inbox" tab in your dashboard

  Chats from people you've never seen before land in this tab — your lead funnel. You see their full mobile (so you can call back) inside the chat; the inbox list only shows the last 4 digits to keep things tidy.

• Existing patients' chats merge into Patient Log automatically

  If a patient who's already in your Patient Log starts a chat, it shows up right alongside their walk-in, booking and call history — no manual filing.

• Anti-abuse wall + per-patient chat caps

  Anyone who's already chatted with you once must sign in or register a patient profile to continue. Signed-in patients get plan-based caps: Free 3 chats, Gold 5 chats, Turbo unlimited — per doctor. You can also set your own stricter cap in Calls & Chat → "How many chats per patient?".

• Conversion banner — see how chat turns into patients

  A new green banner at the top of your Chat Inbox shows you, every month, how many new chats turned into actual patients (i.e., they now appear in your Patient Log). It's a tiny ROI dashboard that grows as you reply faster.

• Doctor's contact stays private

  The patient never sees your phone or email anywhere in the chat surface — only your name. Their phone is encrypted at rest and only visible to you when you open the thread.

Why it matters

Top doctors get a flood of "quick question" pings on WhatsApp every day. Most never convert into real visits. With this update, patients have to verify themselves and sign up — which means the people who reach you are serious, the people who already trust you skip friction, and your time stays in your hands.